We have been regularly ordering online groceries from Big Basket for more than a year now. I was quiet satisfied with their service even though their prices are higher compared to the local grocery stores.

But off late I have decided not to continue with BigBasket as the service at their #medchal location has become drastically poor. These days whenever I select a slot and order items it never comes during that slot. And when I check my app to see what happened, I see message that the order is cancelled. Then I see another message order is placed for next slot. Then again the items do not arrive and there is no contact number or contact support option given. Then finally the orders either come at 12 in the night or again rescheduled for next day.

They always mention the reason the agent tried to contact you, he visited your place and you were not at home!! Then if I manage to somehow reach the customer service and tell them I did not get any call and I was at home, then their reaction is sorry for the inconvenience!!

#bigbasket had got the first mover advantage in #medchal but with such a pathetic service its definitely not going to make best use of it.